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Pizza Hut Complaint - tHe beef on the pizza wasn't cooked properly and did smell
Pizza Hut Complaint

Pizza Hut Complaint


tHe beef on the pizza wasn't cooked properly and did smell

.hello I visited one of the branches in hamdan street today where I ordered the super supreme beef pizza when the water bought the pizza and as we starated eatin there was this smell because of which we could even complete the second bite of the pizza..We requested the waiter to change the pizza because the beef wasn't cooked properly and she refused .on which I requested her to call her senior and she left and took a while ..when the person who was responsible in the branch came we did explain toher the problem and the reason why we can't eat it ,we were amazed first a fall on the way she was speakin to us..she wasn't friendly and instead of lookin into the problem she did try to argue and say that we actually don't want the pizza and wanted to order something else whereas the problem was that the beef wasn't cooked properly and did smell ..After arguing for about 5 mins she agreed to change and charge extra for new order and we refused to pay and when I asked her if there anyone else who I can speak to who would atleast look and listen instead of explaining about how fresh the vegetables beefs onion or the ingredients the people in the kitchen are using-she kept on sayin there's no one else expect her..after arguing for another 5 mins she agreed to change the pizza and said she will bring us the small siza pizza ..again we agreed for another few mins explaining her that we did order the medium and we will not eat a small one and requested her to bring the same size...anyways she was like okay after she saw how much angry we were..I even asked her if there's anyone else who is senior ..at first she even refused to say me and later on she said me the branch managers name who was Mahmood but wasn't there ..when I asked her when his avaliable she again didn't say me what time his on duty I dnt know why but she again saw me askin her 4 times she said me mayb 9 or 10 or 11 ..like she didn't even say me the exact time ..I would request the people who is responsible to tr
Her name juanah-she was the custimer service incharge ..all i ask is to train her better on how to speak to a customer and answer the questions she's suppose to answer when asked instead of being rude and look into customers problems and listen instead of arguing ..Thank you

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