Pizza Hut Complaint

Pizza Hut Complaint

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Pathetic service-Pizza Hut meal delivery - Pizza hut delivery order pizza


Very bad and pathetic service. We ordered for the family deal of 2 large pizzas with one side and a drink and even 2 hours later, we had not received our pizzas. We called up at about an hour after the order was placed and we were told the delivery is on the way. Another hour passes and there is still no sign of our pizzas. We call up again and we are told that our order is yet to be cooked! Having 2 kids under the age of 10, and it being more than an hour past their bed time (it was nearly 9:45 pm), we were still waiting for the pizzas when we were told that we would be given some other "mistaken" order and also be given a discount and that we would receive THIS order, if we accept it, in the next half hour or so. This is not the way it works especially when you are having kids in the house waiting for their dinner. The person who spoke to us was not even apologetic! He asked, "what do you want me to do?". This issue has happened with us more than one time and we are terribly disappointed. The very first time we ordered, they gave us a wrong order (we asked for Veggie supreme and got Margherita!), the second time, the delivery was more than 45 mins late. The other times, we had to stay on the phone and explain our order for nearly 25 mins and that too was delivered late. I feel we have been patient and understanding enough all this while and will not tolerate this kind of attitude again. I would recommend to everyone to NOT order from this Hut ever.


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